Privacy Policy

Studentaire.com is the organisation responsible for the information described in this Privacy Policy. Our business address is Model Town Link Road, Lahore, Pakistan. If you have any questions about this Privacy Policy or how we handle your information, you can contact us at hello@studentaire.com.

We collect information that you provide to us when you use our website, contact us, request academic support, or communicate with our team. This may include your name, email address, phone number, chat messages, and information you choose to provide when discussing your academic support needs. You may also upload academic documents when requesting our services.

These documents may include assignments, essays, dissertations, research materials, university briefs, feedback, notes, or other academic files. We treat these materials as confidential and use them only for the purpose of providing the academic support you have requested.

We may also collect certain information automatically when you visit our website. This can include information about your browser, device, IP address, pages you visit, how you interact with our website, how you arrived at our website, and information collected through cookies and similar technologies.

We use your information to communicate with you, respond to enquiries, provide academic support, arrange sessions, review documents you voluntarily submit, process payments, improve our website, understand how visitors use our services, measure marketing performance, maintain website security, prevent misuse, and meet applicable legal or business obligations.

We aim to collect and use only information that is reasonably necessary for these purposes. We do not use your academic documents as public content or publish them on our website. We understand that academic documents can contain sensitive personal and educational information. When you upload an assignment, dissertation, essay, research document, or other academic material, we treat it as confidential.

Your documents may need to be reviewed by one of our teachers or academic support professionals so that we can provide the service you requested. Where this happens, we aim to remove or avoid sharing identifying information such as your name, university name, and student ID wherever practical.

We do not publicly publish, sell, or make your uploaded academic documents available to the public. We do not use your academic documents as a permanent content library or for unrelated commercial purposes.

Studentaire.com uses cookies and similar technologies. Cookies are small files or identifiers that help websites operate, remember information, understand visitor behaviour, and measure website performance.

We may use essential cookies that are needed for the website to function properly. We also use analytics technologies, including Google Analytics, to understand how visitors use our website and identify areas where we can improve the user experience.

We may use Google Ads and the Meta Pixel to measure advertising performance and understand interactions with our website that result from marketing campaigns. Depending on how these technologies are configured, they may collect information such as browser details, device information, website interactions, cookies, and online identifiers.

Where applicable law requires consent before non-essential cookies or advertising technologies are used, we will provide an appropriate consent mechanism. You can also manage or delete cookies through your browser settings.

We use selected third-party services to operate our website, process payments, understand website traffic, and measure advertising performance. These services include Google Analytics, Google Search Console, Google Ads, Meta Pixel, Remitly, PayPal, Google Pay, and relevant banking or payment institutions.

These third-party providers may process certain information when you use their services or when their technologies operate on our website. Their processing is governed by their own terms and privacy policies. We do not provide third-party companies with your academic documents for their own unrelated commercial purposes.

Studentaire accepts payments through methods including Remitly, PayPal, Google Pay, and bank transfer. When you make a payment, the relevant payment provider or financial institution may process information required to complete the transaction. Where payment is processed directly by a third-party payment provider, Studentaire does not need to store your complete payment-card information. The payment provider may process your payment information according to its own privacy policy and security practices.

Studentaire does not sell your personal information or academic documents. However, certain information may be processed by third-party services that are necessary for payments, analytics, advertising, website functionality, or other services you request. These providers may process information according to their own privacy policies.

Studentaire’s approach is to avoid keeping student information for longer than necessary. We do not intend to retain student data as a permanent record, and uploaded academic documents should be deleted when they are no longer required for the service for which they were provided.

Some limited information may need to be retained where it is necessary for payment records, accounting, fraud prevention, dispute resolution, security, legal obligations, or other legitimate business purposes. We do not use students’ academic documents as a permanent library or publicly accessible database.

We take reasonable steps to protect personal information and academic documents against unauthorised access, misuse, loss, alteration, or disclosure. Access to student materials should be limited to people who need the information to provide the requested academic support.

However, no website, online service, or electronic transmission can guarantee complete security. For this reason, we recommend that you do not provide information that is unnecessary for the service you are requesting.

Studentaire is based in Pakistan but serves students internationally. As a result, information may be processed in Pakistan and may also be processed by third-party technology, payment, analytics, and advertising providers located in other countries.

Privacy laws differ between countries. If you access Studentaire from outside Pakistan, your information may therefore be processed across different jurisdictions. Where applicable law requires additional safeguards for international data transfers, we will take reasonable steps to meet those requirements.

Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information. These may include the right to ask what personal information we hold about you, request access to your information, ask us to correct inaccurate information, request deletion of certain information, object to certain processing, restrict certain processing, or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us at hello@studentaire.com. We may need to verify your identity before responding to a request.

If you contact Studentaire, we may use the contact information you provide to respond to your enquiry and communicate with you about the service you requested. If we send marketing communications, you can ask us to stop receiving them by contacting hello@studentaire.com.

Studentaire is intended for users aged 18 or older. We do not knowingly provide our services directly to children under 18. If a student under 18 requires academic support, their parent or legal guardian should contact Studentaire on their behalf. If we become aware that we have collected personal information from a person under 18 without appropriate parental or guardian involvement, we will take reasonable steps to address the situation.

We understand that students may be concerned about their university discovering that they have sought academic support or about their academic documents being disclosed. Studentaire treats student support information and uploaded academic materials as confidential. We do not publicly publish students’ assignments, essays, dissertations, or other academic documents. We also aim to remove or avoid sharing identifying information, such as a student’s name, university name, or student ID, when documents are provided to teachers for support.

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, security, or content of external websites. If you follow a link to another website, we recommend reviewing that website’s privacy policy before providing personal information.

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change. When we make changes, we will update the “Last updated” date shown at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle information.